职位详情

技术支持工程师

北京 | 经验不限 | 大专及以上

康明斯(中国)投资有限公司收藏

岗位职责

Provides support for warranty operations.

Process warranty related information in appropriate databases under limited supervision.

Respond to request in a timely manner, performing due diligence checks prior to updates.

Communicate with stakeholders to gather information in order to properly process requests

Ensures accountability - Holding self and others accountable to meet commitments.

任职要求

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement.

Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.

Problem Solving - Solves problems using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and recommended actions to prevent problem reoccurrence.

熟悉汽车售后索赔各流程,对售后市场索赔信息及时获取整理,并进行相关返回件分析工作,必要时需要走访市场调查收集相关信息;最终将信息有效转化传递给内部,为后续产品持续改进提升提供支持。

康明斯(中国)投资有限公司

客车,零部件 | 1000人以上 | 外资企业

在招职位31

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